Privacy policy

Evoltrix Store Privacy Policy

1. Information We Collect

1.1 Contact Information

• Full name
• Residential address, billing address and shipping address
• Phone number
• Email address

1.2 Financial Information

• Credit card, debit card and financial account numbers
• Payment card details and financial account information
• Transaction records and payment confirmations
• Other billing and payment method details

1.3 Account Information

• Username and password
• Security question settings
• Personal preferences and general account settings

1.4 Transaction Information

• Products browsed, added to cart or wishlist
• Records of purchase, return, exchange and order cancellation
• All historical order and transaction records

1.5 Communication Records

• Inquiry content and details submitted when contacting customer support
• Other information you voluntarily provide in communication with us

1.6 Device Information

• Device and browser type details
• Network connection information
• IP address and other unique device identifiers

1.7 Usage Information

• Time and frequency of website access and browsing
• Operation tracks and behavior data on our service

2. Sources of Personal Information

• Directly from you: Information you voluntarily provide when registering an account, using services, placing orders or contacting customer support.
• Automatic collection: Device and usage data automatically collected through our website, cookies and similar tracking technologies during your browsing and use.
• Authorized service providers: Information obtained from third-party service providers who provide technical, payment and operational support for us.
• Cooperative partners: Legitimate information obtained from our official business partners and other third-party entities.

3. How We Use Your Personal Information

3.1 Provide, Customize and Improve Services

• Fulfill order contracts, process payments, and arrange order shipment and logistics
• Create, manage and maintain your user account
• Save your product preferences and favorite items to optimize personalized shopping experience
• Handle after-sales services including purchase, return and exchange
• Support customer review functions and accurate product recommendation
• Optimize, upgrade and improve our overall website and service quality

3.2 Marketing & Advertising

• Send promotional and marketing content via email, SMS or postal mail
• Deliver targeted advertisements on our website or third-party platforms based on your browsing, cart and purchase behavior

3.3 Security & Fraud Prevention

• Verify user account identity and ensure account security
• Guarantee secure payment and shopping environment
• Detect, investigate and prevent fraudulent, illegal and malicious behaviors
• Maintain the stable operation of our service and protect user and public safety

3.4 Customer Communication & Support

• Respond to your customer service requests and inquiries in a timely manner
• Deliver order notifications, service updates and daily business communications

3.5 Legal Compliance

• Comply with applicable national and local laws and legal procedures
• Respond to official requests from law enforcement and government agencies
• Participate in legal investigations and litigation proceedings
• Handle violations of our service terms and official policies

4. How We Disclose Personal Information

• Disclose to Shopify and third-party service providers engaged by us, covering IT management, payment processing, data analysis, customer support, cloud storage, logistics and shipping services.
• Disclose to official business and marketing partners for targeted advertising and promotional services; all partner data use is subject to their independent privacy policies, and you have the right to opt out per local laws.
• Disclose when you explicitly authorize, request or consent to third-party access, including product delivery, social media plugin and third-party login functions.
• Internal data sharing within our affiliated companies and corporate groups for unified business operation.
• Disclose for business transactions such as mergers, acquisitions and bankruptcy liquidation; to comply with legal obligations such as court subpoenas; to enforce our service terms; and to protect the legitimate rights and interests of our platform, users and the public.

5. Relationship With Shopify

• Our website and service are hosted and supported by Shopify, which collects and processes your access and usage data to ensure normal operation and optimization of the service.
• Your submitted store information will be shared with Shopify and other cross-regional third-party service providers for service operation and iteration.
• We use Shopify’s data analysis functions to count and analyze user interaction data of the store.
• Shopify is responsible for processing relevant personal information and responding to user data rights requests. Please refer to Shopify’s official Consumer Privacy Policy for detailed data processing rules and user rights.

6. Third-Party Websites & Links

• Our service may contain links to third-party websites and platforms that are not affiliated or controlled by us.
• We recommend you carefully check the independent privacy policy and terms of service of all external third-party websites before access and use.
• We do not undertake responsibility for the privacy security, accuracy and completeness of third-party platform content.
• Public information you share on social platforms may be accessed and used by other users without restriction, and external links do not represent our official endorsement.

7. Children's Privacy

• Our service is not oriented to minors, and we do not knowingly collect personal information from underage users in applicable jurisdictions.
• If you are a parent or legal guardian and find that your child has voluntarily provided us with personal data, please contact us in time to apply for data deletion.
• We will not sell or share personal information of users under 16 years of age in accordance with applicable privacy laws.

8. Data Security & Data Retention

8.1 Data Security

• We adopt standard industry security measures to protect your personal information, but no network security system is completely foolproof.
• Online data transmission may have potential risks, and we recommend you not to send sensitive confidential information through unsecured network channels.

8.2 Data Retention

• We only retain your personal information within the necessary cycle for account maintenance, service provision, legal obligation performance, dispute resolution and contract enforcement.
• We will delete or anonymize your data when it is no longer required for the above purposes.

9. Your Rights & Choices

• Right to Access: Request a copy of the personal information we store about you.
• Right to Deletion: Request permanent removal of your stored personal data.
• Right to Rectification: Correct inaccurate or incomplete personal information.
• Right to Data Portability: Obtain your personal data and request transmission to a third party under specified conditions.
• Right to Opt Out: Refuse data sharing for targeted advertising or personal data sales as defined by local laws.
• Right to Manage Communications: Unsubscribe from all promotional emails at any time via the unsubscribe link in messages; essential transactional and account notification emails will still be sent after unsubscription.

10. Complaints

• If you have any doubts or dissatisfaction with our personal information processing behavior, please contact our customer support team first for resolution.
• You also have the right to file a formal complaint with the local data protection regulatory authority in your region as applicable.

11. International Data Transfers

• Your personal information may be transferred, stored and processed outside your residential country/region to support service operation.
• For data transfers to regions outside the European Economic Area and the United Kingdom without official adequacy decisions, we will adopt standard contractual clauses and other legally approved mechanisms to protect your privacy security.

12. Policy Updates

• We may update this Privacy Policy irregularly to adapt to business adjustments and legal requirement changes.
• The latest updated version will be published on our official website with a revised "Last Updated" date, and legal required notifications will be issued for major changes.

13. Contact Information

• Email: Support@evoltrix-store.com
• Address: Building 8, No.313, Hengda Fashion Wisdom Valley, Fulong Road, Shanghenglang Community, Dalang Street, Longhua District, Shenzhen, GD 518109, China