FAQ's

At this time, we only ship to physical residential and commercial addresses within the continental United States. We do not ship to PO boxes, APO/FPO military addresses, Alaska, Hawaii, or US territories.

Yes. We offer financing options through our checkout partners (Shop Pay, Klarna, Afterpay) for eligible customers, allowing you to split your purchase into interest-free monthly payments. Eligibility and terms are determined by our financing partners at checkout.

All orders for Evoltrix electric off-road bikes enjoy free standard shipping within the continental United States. No additional shipping fees will be charged to your order.

For customers within the United States: Our electric bikes are dispatched within 5–10 business days. The total processing and delivery time is typically 5–10 business days from the date of your order, with slight variations depending on your exact location.

For customers within the United States, the total processing and delivery time for your Evoltrix electric bike is typically 5–10 business days from the date of purchase, with slight variations depending on your exact location.Once your order has been shipped, you will receive a confirmation email with tracking information and full delivery details, so you can monitor your package every step of the way.

Yes. All Evoltrix orders require a signature upon delivery, as they are high-value items. If you are not available to sign, the carrier will leave a notice and attempt re-delivery, or you can arrange to pick up the package at a local carrier location.

If your Evoltrix electric bike arrives with shipping damage, please contact us within 48 hours of delivery at Support@evoltrix-store.com. You must provide clear photos/videos of the shipping box, packaging, and the damaged item, along with your order number. We will work with the carrier to file a claim and resolve the issue as quickly as possible.

Order modifications or cancellations are only available if your order has not yet entered the processing stage. Once processing has begun, we cannot guarantee changes or cancellations. To request a modification or cancellation, please contact us immediately at Support@evoltrix-store.com with your order number.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Shop Pay, and other secure payment methods available at checkout on our official website.

Please review our full Refund & Return Policy for complete terms and details: Refund & Return Policy

At this time, we do not offer in-person test rides. We provide detailed product specifications, real-world riding videos, and customer reviews on our product pages to help you make an informed purchase. All sales are final for non-quality-related issues, per our Refund & Return Policy.

Carefully inspect the package and contents immediately upon delivery. If you notice any missing or damaged items, contact our customer service team right away with photos/videos of the shipping package and affected items. We recommend recording your full unboxing process to provide evidence for any potential issues.

Our bikes require partial assembly upon delivery. Full step-by-step installation instructions are included in the user manual, covering stem, handlebar, front wheel, brake caliper, headlight, and all other component installation. Do not connect the battery or power on the bike until final assembly and inspection are fully completed.

Our Evoltrix electric off-road bikes are engineered for professional off-road performance, and manufactured in our certified, state-of-the-art production facilities in China. We rigorously select and audit all of our manufacturing partners and premium component suppliers, to ensure every single bike meets our strict international standards for quality, durability, and safety. This allows us to deliver high-performance, reliable off-road vehicles at a fair value for our customers across the United States.

Each model has different performance specifications:

• The Evoltrix X7 meets Level 2 standards with a speed of 28 mph (≈45 km/h) and a maximum off-road speed of 45 mph (≈75 km/h).
• The ROGUE MX-01 and Conqueror X models have a top speed of up to 37 mph (≈60 km/h).

All speeds are for off-road use only. Always follow local regulations.

Range varies by model and conditions:

• The Evoltrix X7 delivers up to 40 miles (≈64 km) on a full charge under optimal conditions.
• The ROGUE MX-01 and Conqueror X deliver up to 37 miles (≈60 km) on a full charge under optimal conditions.

Actual range will vary based on rider weight, terrain, riding style, and battery condition.

Our bikes have a maximum load capacity of up to 265 lbs (120 kg), inclusive of the rider, passenger, and all cargo.

The recommended rider age for our bikes is 13–50 years old. Riders under the age of 18 must have parental/guardian permission to operate the vehicle.

The net weight of our bikes ranges from 56 kg to 60 kg (including the battery), with a gross shipping weight of approximately 60 kg. Specific weights vary by model.

Each package includes:

• Main bike body
• User Manual
• Original Charger
• Foot Pegs
• Front Wheel
• Front Fender (where applicable)
• Front Light (where applicable)
• Tool Kit
• Battery Keys
• Nitrogen Air Shock Absorber (where applicable)
• Front Panel

Exact contents may vary slightly by model.

Our bikes take approximately 6–8 hours to fully charge with the original manufacturer charger, depending on the model. We recommend a full 12-hour charge before your first ride.

Our Evoltrix bikes are equipped with high-quality lithium-ion batteries:

• Evoltrix X7: 48V 20.8Ah
• ROGUE MX-01 / Conqueror X: 48V 23Ah

All batteries are designed for durability and consistent off-road performance.

Only use the original Evoltrix charger supplied with your bike. Using third-party or incompatible chargers may damage the battery and void your product warranty.

• Do not open, modify, or attempt to remove the non-removable battery pack.
• Keep the charging port and connectors dry and clean; never expose them to water, ice, or metal objects.
• Charge on a stable, non-flammable surface, away from heat sources, direct sunlight, children, and pets.
• Do not leave the battery unattended while charging, and do not charge indoors.
• Do not charge the battery in ambient temperatures below 5°C or above 40°C.
• Keep the charging port cap closed when the port is not in use.

For long-term storage:

• Keep the battery at a partial charge, and top up the charge every 2–3 months. Avoid leaving the battery in a near-empty state for extended periods.
• Before storage, clean and fully dry the bike, lightly lubricate the chain and mechanical pivots (avoid all braking surfaces), and inflate the tires to the recommended PSI.
• Store the bike in a cool, dry location away from direct sunlight and extreme temperatures (ideal battery storage temperature is ~20°C / 68°F).
• Keep the bike powered OFF, and use a breathable cover to reduce dust buildup (avoid plastic tarps that trap moisture).

Common causes include:

• The battery is not fully charged
• Low rear tire pressure
• Continuous high-speed riding, frequent braking, heavy loads, headwinds, or repeated hill climbs
• An aged battery that can no longer hold a full charge

To resolve, fully charge the battery, inflate the tires to the recommended PSI, and ride at a moderate speed to optimize range. If the battery has degraded, contact our support team for inspection and replacement.

Our bikes are built with water-resistant components to handle light rain, splashes, and wet off-road conditions. However, we do not recommend riding in heavy downpours, through deep standing water, or submerging the vehicle for prolonged periods, as this may cause damage not covered by your warranty. Wet conditions also increase braking distance and the risk of slipping.

Always wear a certified helmet when operating your Evoltrix bike. We also strongly recommend using protective gloves, knee/elbow pads, and proper closed-toe footwear. Never ride in sandals or high heels.

Before every ride, check the brakes, handlebar grips, tire pressure, lights, and all fasteners to ensure they are properly installed and tightened. Also verify that the brake system correctly cuts off motor power before riding.

• Avoid riding in heavy rain, snow, ice, or flooded roads.
• Do not attempt large jumps, aggressive off-road stunts, or unsafe maneuvers, as the bike is not designed for this type of extreme use.
• Avoid night riding unless absolutely necessary. If you must ride at night, use the bike’s integrated lights and reflectors, and wear reflective clothing.

Do not ride if you have a heart condition, are pregnant, or have any impairments (vision, hearing, seizures, or physical limitations). Never ride under the influence of alcohol, drugs, or medication that impairs your judgment.

To keep your Evoltrix bike in optimal condition:

• Check tire pressure, brakes, and fasteners before every ride
• Clean the bike after each ride, especially after exposure to mud, dirt, or moisture
• Lightly lubricate the drive chain regularly to prevent grinding or abnormal noise
• Follow the full maintenance schedule outlined in the user manual
• Do not disassemble or modify the bike with non-original parts, as this will void your warranty

To resolve common issues:

• Fully charge the battery (first charge ~12 hours, standard recharges 6–8 hours depending on model)
• Check that all cables and connectors are firmly seated to the controller and free of damage
• Ensure the brake levers are not engaged, as they cut power to the motor
• Verify the battery key is inserted and turned on, and the main power switch is in the ON position

If issues persist, contact our support team for further assistance.

The warranty does not cover free service or replacement for issues caused by any of the following

• Damage resulting from failure to follow the user manual for assembly, use, charging, or maintenance
• Unauthorized disassembly, modification, repair, or use of non-approved parts/chargers
• Commercial, rental, competition use, or high-risk stunts/jumps leading to accelerated wear or damage
• Traffic accidents, non-intended riding conditions, or natural disasters/force majeure (fire, earthquake, lightning, etc.)
• Water ingress, submersion, high-pressure washing, or damage from extreme temperatures
• Cosmetic damage (scratches, dents, etc.) occurring after delivery
• Wear items/consumables: tires and inner tubes, brake pads, chains, grips, cables, bearings, normal suspension wear parts, etc.
• Products with removed or altered serial numbers/labels
• Issues reported outside the valid warranty period

To file a warranty claim, contact our support team via email to request a Return Merchandise Authorization (RMA). You must provide your order information, a detailed description of the issue, and photo/video evidence of the defect. Additional documentation may be requested for diagnosis. If your claim is approved, we will provide a resolution, which may include a replacement part or repair service. Unauthorized returns or applications with incomplete documentation may be denied or delayed.

If an error code appears on the display, first refer to the error code guide in the user manual to perform basic checks and fixes (e.g., reseat loose connectors, verify throttle/brake lever function). If the error code remains after completing the recommended steps, power-cycle the bike and contact our support team for further diagnosis.

Yes. All Evoltrix electric bikes purchased directly from our official website include a limited manufacturer's warranty for the original purchaser (the warranty is non-transferable). Proof of purchase is required for all warranty claims. The warranty periods are as follows:

• Frame / Chassis structure: 12 months (excludes damage from deliberate heavy impact)
• All other original hardware (fork, stem, handlebar, seatpost, saddle, drivetrain components, wiring harness, etc.): 12 months against manufacturing defects
• Core electrical components (battery, motor, controller, display): 12 months (battery coverage applies to manufacturing defects such as abnormal voltage, failure to charge, or proven capacity loss to 70% or less of the original rated capacity, excluding damage from misuse)

For full warranty terms, please review our official Warranty Policy.

Our Evoltrix bikes are designed and manufactured exclusively for off-road use only. They are not certified for on-road, public street, or highway use in the United States. It is the sole responsibility of the rider to ensure compliance with all local, state, and federal laws and regulations regarding off-road vehicle operation in your area.

Licensing requirements vary by state and local jurisdiction for off-road vehicles. We strongly recommend checking with your local department of motor vehicles (DMV) or off-road vehicle authority to confirm the specific rules and requirements in your area before riding.

As Evoltrix grows in popularity, online scams attempting to take advantage of our customers may appear. To protect yourself:

• Always purchase exclusively from our official website: www.evoltrix-store.com
• Be cautious of unrealistically low prices — if a deal looks too good to be true, it is.
• Verify the seller’s details: fake sites often hide or falsify contact information, official links, and business details.
• If you’re ever unsure about a website, promotion, or seller claiming to represent Evoltrix, contact our team directly at Support@evoltrix-store.com to verify.